Yes. You will never be charged money when you contact 988 Utah. 

No. When a person calls 988 from a phone using a carrier that has implemented georouting, unless they select one of the specialized services offered through the national network, they will be connected to a nearby crisis call center. Callers who use a wireless carrier for which georouting is not active will be connected to the nearest 988 crisis call center based on the defined location of the first six digits (area code and prefix) of the caller's phone number, regardless of the actual location of the caller. Calls that are not answered locally within a set amount of time get answered by 988’s national back up network. 

988 is safe and confidential. HIPAA laws protect any personal information you give us. We do not share information about you with family members, law enforcement, immigration, or anyone else.

Both 911 and 988 provide immediate help to people in crisis situations. However, they’re different in a few ways. The biggest difference is how services are delivered. 911 sends emergency responders to you right away (like EMS, fire, or police). 988 gets you in touch with a trained crisis worker right away, but may not need to send anyone to you. A trained crisis worker will help you figure out what kind of help or services would be best for what you’re dealing with. 

Is 988 Utah only for people in a crisis?  988 Utah is for everyone. You can call for any reason. Whether its an emergency or a stressful day of work, we’re here to help.