Help For Me

Question 1

When should I reach out to 988 Utah?

Accepted Answer

You can call, text, or chat with 988 Utah anytime, whether you’re having an emergency or a bad day. We have plenty of crisis workers available to handle all calls, texts, and chats.

Question 2

Does 988 share my information with anyone?

Accepted Answer

No. 988 is safe and confidential. HIPAA privacy laws protect any personal information you give us. We do not share information about you with family members, law enforcement, immigration, or anyone else. Crisis workers will call 911 if someone is in immediate danger. Our crisis workers at 988 are experts at providing help and support to people in crisis. That means it is rare that a trained crisis worker needs to call emergency services like 911 for help.

Question 3

Does 988 Utah record my calls?

Accepted Answer

We use information from recorded calls to train and improve our crisis response services and keep your information on file in case you need to call again in the future. This helps crisis workers know the best way to help you. 988 is safe and confidential. HIPAA privacy laws protect any personal information you give us. We do not share information about you with family members, law enforcement, immigration, or anyone else.

Question 4

What happens when a mobile crisis outreach team arrive?

Accepted Answer

A trained crisis workers will meet you wherever you are—at home, work, school, or anywhere in your community. They can help assess the situation, calm you down, and figure out what will keep you and others safe. And don’t worry, they won’t suddenly take you to the emergency room.

Question 5

How quickly do mobile crisis outreach teams arrive?

Accepted Answer

It depends where you are. We will send the first available team to meet you. Mobile crisis outreach teams are assigned to help a specific county. It can take a little longer if you live in a rural part of the state. Call 911 or go to the emergency room if you or someone else is in danger or need immediate help that can’t wait for a mobile crisis outreach team to get there.

Question 6

Are mobile crisis outreach teams available where I am at?

Accepted Answer

Yes. Mobile crisis outreach teams have the capability to respond in every county in Utah. They can come help you no matter where you live. They are available 24 hours aday, 7 days a week, 365 days a year in most areas. It may take them a little longer if you live in a rural area, but they will still come.

Question 7

How do I know if youth stabilization services are right for my child?

Accepted Answer

Youth stabilization services can be helpful if your child:
● Threatens to hurt themself or others
● Is verbally or physically aggressive
● Uses substances
● Destroys or steals property
● Is withdrawn from friends or peers
● Has difficulty in school
● Experiences depression or anxiety
● Bullies or is bullied
● Often runs away
● Has severe changes in mood
● Is experiencing grief or loss
● Self-harms (cutting, suicide attempts)
● May have experienced or witnessed trauma

Question 8

How do I get youth stabilization
services for my child?

Accepted Answer

You can call 988 and request a mobile crisis outreach team for immediate crisis support. If your needs are not immediate, you can call 988 OR the SafeFam line (833)- SAFE- FAM (723-3326) and request stabilization and mobile response (SMR) for your family.
When a mobile crisis outreach team comes to help your child, they will also give you the phone number for your local youth stabilization services to help your family for the next several weeks. However, they don’t set up the appointment for you. You will need to call to set up the appointment with youth stabilization services.
You can get these services at your home 2 to 3 times a week, for 6 to 8 weeks. Virtual appointments are also available. You don’t need proof of citizenship, insurance, or a social security number to get help.

Question 9

Where are youth stabilization services
available?

Accepted Answer

Youth stabilization services are available in all Utah counties except for Daggett, Duchesne, Summit, and Uintah.

Question 10

How is a crisis receiving center different from the emergency room?

Accepted Answer

Crisis centers are a good option when you need immediate help with challenges related to emotional or mental health, or substance use, but don’t need to be hospitalized. Crisis centers are staffed by trained experts like psychiatrists, nurses, therapists, and peer support specialists. Crisis centers are for short-term care (typically less than a day). Staff will help you find other resources for ongoing care before you leave. Most crisis centers are designed to feel more like a living room or home environment, and less like a hospital. At a crisis center you’ll also be able to talk to people with similar experiences, who are there to listen and help.
Emergency room visits can be expensive, have long wait times, and they see patients with many different needs. That means emergency rooms may need to see patients who have other medical needs, like accidents or serious medical conditions before they see patients with needs related to emotional, mental health, or substance use. Emergency rooms also may not have mental health professionals working all the time.

Question 11

Do I need an appointment to visit?

Accepted Answer

No. If you don’t feel safe, come visit. You can also leave whenever you want.

Question 12

How long can I stay?

Accepted Answer

Anyone can stay for free for up to 24 hours. Staying longer or requesting specific services may require a fee, so be sure to ask when you arrive.

Find the help that works for you.